Hauora Māori — Responding to a Patient Who Distrusts the System
MMIHardAnswer the question
Hauora Māori — Responding to a Patient Who Distrusts the System
A Māori man, Tūhoe, 55, comes to your GP clinic for the first time in many years. He says: 'I don't trust doctors — last time I came in, I felt like I was being talked down to and rushed out the door.' His blood pressure is severely elevated. How do you conduct this consultation?
What does 'institutional racism' mean in a health context, and why is it relevant to Tūhoe's experience?
How do you address the immediate clinical risk (severely elevated BP) while rebuilding trust?
What follow-up plan would respect his autonomy while not abandoning him to a high cardiovascular risk?
Speak it out loud and we'll type it for you (free), or type your own notes — then mark yourself below.
- SPIKES for breaking bad news: Setting, Perception, Invitation, Knowledge, Empathy, Strategy.
- Listen → empathise → check understanding → agree a plan together. Calm voice, no jargon.
Hidden so they don't bias your answer. Score yourself first, then hit Reveal benchmark & score to compare.
Mark yourself
Score each skill against the rubric, then add a line of evidence. Scale:
Empathy
0/3Responds to expressed distrust as both clinical information and a relational signal
Communication
0/3Balances listening, transparency, and clinical urgency without coercion
Cultural Safety
0/3Understands institutional racism as a structural pattern, not just individual prejudice
Ethics
0/3Holds shared decision-making even under clinical time pressure