Contact us
Last updated: 14 September 2026
Email us
The quickest way to reach us about anything is by email:
If your message is about a purchase, please write from — or include — the email address you used at checkout, plus the product and the date you bought it, so we can find it straight away.
What you can contact us about
Bookings and sessions
Questions about a tutoring session, mock interview, event or personal statement review you have booked. If you need to reschedule a session, our Terms & Conditions require at least 24 hours' notice, so please get in touch as early as you can.
Your account and billing
Problems signing in, a purchase that is not showing in your dashboard, or a question about a charge.
Refunds
Our refund policy sets out when a refund applies, including the product-specific terms for Interview School and what happens when an AI practice session fails. Email us if you think one applies to you.
Corrections
Spotted something wrong on one of our school pages or guides? See how we handle corrections in our editorial policy — we read every correction request and update the affected page within 7 days.
Privacy and your data
Requests to access, correct or delete your personal data, or to change how we use it. Our Privacy Policy explains your rights and how to exercise them.
Tutoring enquiries
Not sure which service is right for you? Tell us what you are preparing for — for example UCAT, A-Levels or interviews — and when, and we will point you in the right direction.
Concerns and complaints
If something has gone wrong, we encourage you to contact us first. We will always try to resolve issues fairly and promptly.
Useful pages
- Terms & Conditions
- Refund policy
- Privacy Policy
- Editorial policy
- Common questions are answered on each product page — for example the UCAT FAQ and the Prometheus AI interview page.
- Want to teach with us? See Join the team.