Role-play & communication
Most commonEmpathy, active listening and clear, adaptable communication.
You speak with a trained actor (or the assessor) — calming an upset patient, breaking bad news, or explaining something in plain English. How you say it matters as much as what you say.
Example station
“Explain to a worried parent why their child needs a vaccination, then check they have understood.”
How to approach
- Treat it as a real conversation — ask, then genuinely listen.
- Name the emotion and respond to it before you problem-solve.
- Drop the jargon, signpost, and check understanding before you close.


