Refund Policy

1. Our general refund rule

All services are non-refundable except where required by law. This includes situations such as:

• change of mind
• timetable clashes
• dissatisfaction with the service
• failure to attend
• technical issues on your end

The Terms set out these exceptions:

• If we decline or cancel a booking before it is confirmed, you receive a full refund of any payment made.
• If we cancel a session due to circumstances within our control, you will be offered either a full refund or a rescheduled session at your preference.
• If events outside our reasonable control prevent us delivering a service, we will contact you as soon as reasonably possible and offer either a rescheduled session or a full refund at our discretion.

We may consider exceptional circumstances at our sole discretion. If you believe your situation warrants special consideration, please contact us at contact@nextgenmedprep.com.

2. Rescheduling and cancelling a session

If you need to reschedule a session:

• You must give us at least 24 hours' notice.
• Rescheduling is subject to availability and limited to one change per booking.
• Requests made within 24 hours of the scheduled session cannot be accommodated.

• If you arrive more than 15 minutes late, we reserve the right to treat the session as a no-show and no refund or reschedule will be offered.
• Abusive, disruptive, or otherwise inappropriate conduct may result in immediate removal from the session and termination of all services without refund.

3. Your statutory right to cancel

By booking a service that is scheduled to be delivered within 14 days of purchase, you expressly agree that:

• the service may begin immediately upon confirmation; and
• you may lose your statutory right to cancel once the service has been fully delivered.

This is in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

4. How a refund is paid

Any refund is issued to the original payment method in the same currency you were charged in. Where that was not GBP, the amount that reaches your account may differ slightly from what left it, because your bank or card issuer applies its own exchange rate on each transaction — we refund the exact amount charged, not a re-converted equivalent.

5. Interview School

14-day change-of-mind refund

There is a plain 14-day change-of-mind refund on the course itself, with no conditions at all. It is separate from the offer guarantee below.

The offer guarantee

The offer guarantee comes with the Interview School and Interview School Pro plans. It is conditional: do all five of these and finish the cycle without an offer, and we refund every penny to the card you paid with.

1. Enrol at least 14 days before your first interview. The course is built to be worked through, not skimmed the night before. Fourteen days is the minimum we think is fair to both of us.
2. Finish the course before that interview. Every lesson marked complete and 80% or better on every module check. Your progress dashboard shows exactly where you stand.
3. Complete two full mock interviews on the platform. Either AI mocks through Prometheus or live 1:1 mocks with a tutor. Practising under pressure is the part that actually moves your score.
4. Attend at least one UK interview this cycle. We cannot help with an application that never gets to interview. If you are not invited anywhere, you are covered by the separate 14-day refund instead.
5. Hold no offer when your cycle closes. Send us your UCAS decisions within 30 days of your final one and we refund what you paid, in full, to the card you used.

The conditions above are the UK edition's wording. In the Australian edition, conditions 4 and 5 refer to an Australian interview and your final offer-round outcomes; in the New Zealand edition, conditions 4 and 5 refer to a New Zealand interview and your final selection outcomes; in the US edition, conditions 4 and 5 refer to a US interview and your final admissions decisions.

6. AI mock interviews and AI OSCE stations

Where an AI practice session is paid for with credits, the credit refunds below normally happen automatically — you do not need to ask. If several of your AI mock interviews are refunded within a short period, later ones are checked by a member of our team rather than refunded automatically.

• AI mock interviews: if a session fails to set up, or looks broken on our side, your credits are returned to your wallet. If you end a session before answering anything, we do not take your credits.
• AI OSCE stations: a station that fails to run is refunded automatically.

7. Personalised revision plan

As stated on the Personalised Revision Plan page: if you're not completely satisfied with your personalised plan, we'll revise it for free or provide a full refund within 7 days.