The words to use
- Delivery multiplier
- The idea that delivery scales your content: clear delivery lets good content be credited, poor delivery hides it, and polish cannot rescue an answer with nothing in it.
- Point first
- Opening with your actual answer in one sentence, then using the rest of your time for reasons, the other side and a conclusion.
- Teach-back
- Asking a patient to explain in their own words what will happen. It is a stronger check than "Does that make sense?", which invites a polite yes.
- Landing
- A planned final sentence that decides something, said with a falling tone and followed by silence rather than "so yeah".
