Calming an Angry Patient
MMIMediumRole Play & Communication · 7 minSelf-marked
How to use this: start the timer and answer the question out loud (or type it). Then grade yourself 0–3 on each skill with a note of your evidence — exactly as our examiners do. Hit Reveal benchmark & score to see what a model answer scores and how you compare. Everything saves to your browser automatically.
Answer timer
7:00/ 7 min suggested
1
Answer the question
Calming an Angry Patient
Calm down a patient who's been waiting two hours and is angry with the receptionist.
Likely follow-ups
1
What do you say in the first 10 seconds?
2
What can you actually do?
3
When would you involve security?
Your answer
Speak it out loud and we'll type it for you (free), or type your own notes — then mark yourself below.
Resources & frameworks
- SPIKES for breaking bad news: Setting, Perception, Invitation, Knowledge, Empathy, Strategy.
- Listen → empathise → check understanding → agree a plan together. Calm voice, no jargon.
What strong answers do
Hidden so they don't bias your answer. Score yourself first, then hit Reveal benchmark & score to compare.
2
Mark yourself
Score each skill against the rubric, then add a line of evidence. Scale:
0Not shown1Limited2Good3Excellent
Quick mark:Completion: 0%
Communication
0/3De-escalation
Empathy
0/3Patient-centred
Self-awareness
0/3Own safety
Resilience
0/3Composed
3
Reflect & score
What would you change next time?
Your overall score / 10
Total: 0/12(Core 0/6 • Extra 0/6 • Score 0/10)
Saved to your browser