The words to use
- Reasonable adjustment
- A change to how a service works so a disabled person is not put at a substantial disadvantage, such as a longer appointment (Equality Act 2010).
- Was not brought
- Recording a child's missed appointment as a decision by the adult who should have brought them, rather than as the child failing to attend.
- Safeguarding lead
- The named person in a practice or clinic who takes safeguarding concerns and knows the local routes for referring them.
- Capacity
- The ability to make a particular decision: to understand, retain, use or weigh the information, and communicate a choice. It is assumed unless shown otherwise.
