The three-move reflection
What I assumed — “I had thought the hard part of the shift would be the physical work.” What the experience showed me — “But what people actually wanted was for someone to know what time their daughter was coming.” What changed — “I started asking at the beginning of each shift and writing it on the whiteboard, which took four minutes and changed every conversation I had that day.”
- Why the third move decides it
- Reflection without consequence is decoration. If you cannot name what you did differently, choose a different experience.
