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Segment 9Role PlayWith Dhruv Sharma

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1How role-play stations work

2Breaking bad news

3The angry patient or relative

4The upset or anxious person

5Explaining something clearly

6Apologising when something has gone wrong

7Confronting a friend or colleague

8Persuading someone, and respecting a refusal

9Lifestyle advice: smoking, alcohol and weight

10Confused or vulnerable people

11Speaking up to a senior

12Interpreters and accessibility

13Everyday role plays with no medicine in them

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ReadingLesson 10 of 13

Confused or vulnerable people

What this lesson covers

The station and the actor's brief
Dementia: the six steps, adapted
Learning disability: reasonable adjustments
Safeguarding: spot it, listen, pass it on
Capacity, and what not to do
How this comes up on the day

The words to use

Reasonable adjustment: A change to how a service works so a disabled person is not put at a substantial disadvantage, such as a longer appointment or easy read information (Equality Act 2010).
Hospital passport: A document about a person with a learning disability and their health needs, including how they communicate and which adjustments help them.
Safeguarding: Protecting people from abuse and neglect. In England, Working Together to Safeguard Children 2026 covers children, and the Care Act 2014 covers adults with care needs.
Capacity: The ability to make a particular decision: to understand, retain, use or weigh the information, and communicate a choice. It is assumed unless shown otherwise.

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The words to use

Reasonable adjustment

A change to how a service works so a disabled person is not put at a substantial disadvantage, such as a longer appointment or easy read information (Equality Act 2010).

Hospital passport

A document about a person with a learning disability and their health needs, including how they communicate and which adjustments help them.

Safeguarding

Protecting people from abuse and neglect. In England, Working Together to Safeguard Children 2026 covers children, and the Care Act 2014 covers adults with care needs.

Capacity

The ability to make a particular decision: to understand, retain, use or weigh the information, and communicate a choice. It is assumed unless shown otherwise.