The words to use
- Everyday role play
- An actor station set outside healthcare, with a neighbour, a customer or a friend, so it tests communication and values rather than knowledge.
- Ownership
- Saying plainly, early and without excuses what you did wrong. It is the first thing an examiner listens for in an apology station.
- Non-apology
- A phrase that sounds like sorry but shifts the blame, such as "I'm sorry you feel like that" or "I'm sorry, but..."
- Core values
- The Medical Schools Council's list of attributes needed to study medicine, including communication, empathy, honesty and the ability to treat people with respect.
