Interview School

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Segment 9Role PlayWith Dhruv Sharma

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1How role-play stations work

2Breaking bad news

3The angry patient or relative

4The upset or anxious person

5Explaining something clearly

6Apologising when something has gone wrong

7Confronting a friend or colleague

8Persuading someone, and respecting a refusal

9Lifestyle advice: smoking, alcohol and weight

10Confused or vulnerable people

11Speaking up to a senior

12Interpreters and accessibility

13Everyday role plays with no medicine in them

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ReadingLesson 12 of 13

Interpreters and accessibility

What this lesson covers

The station and the actor's brief
Why a professional, not family
Through an interpreter: the six steps
Hearing, sight and learning disability
What not to do
How this comes up on the day

The words to use

Professional interpreter: A trained, registered interpreter who translates everything and shares the duty of confidentiality. NHS England guidance says patients should always be offered one, free of charge.
Teach-back: Asking someone to say in their own words what you have explained, to check how well you explained it. It is more than asking "Do you understand?"
Accessible Information Standard: The NHS standard (2016, revised 2025) requiring NHS and adult social care organisations to ask about, record, flag, share, meet and review people's communication needs.
Reasonable adjustment: A change to how a service works so a disabled person isn't disadvantaged, such as a BSL interpreter or easy read leaflet, free to them (Equality Act 2010).

This lesson opens on 29 November

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The words to use

Professional interpreter

A trained, registered interpreter who translates everything and shares the duty of confidentiality. NHS England guidance says patients should always be offered one, free of charge.

Teach-back

Asking someone to say in their own words what you have explained, to check how well you explained it. It is more than asking "Do you understand?"

Accessible Information Standard

The NHS standard (2016, revised 2025) requiring NHS and adult social care organisations to ask about, record, flag, share, meet and review people's communication needs.

Reasonable adjustment

A change to how a service works so a disabled person isn't disadvantaged, such as a BSL interpreter or easy read leaflet, free to them (Equality Act 2010).